Hey Frank, I'm sorry to hear you didn't receive my response email. I sent a response on April 14th, about 25 mins after you emailed about a bigger size. I would have called, but you didn't leave a phone number in the email or on your order. I am still happy to help.
This was my response email:
'Hi Frank,
Sorry to hear the size wasn't quite right. We can take care of this in a couple of ways.
1. You can mail the jacket back to us, we will refund you when it arrives, and you can place another order anytime.
2. You can place an order for the new size and we will ship you the new jacket and include a printed return label. You can then use the box and return label to send back the unwanted jacket for a refund.
Either way, please be sure the jacket is in the original, new condition with the tags still attached to avoid a restock fee.
Please let me know if you have any questions and also how you would like to proceed. Thanks for reaching out!
Josh M.'
206-293-9254 is my cell. Call anytime.
